Apply a customer payment to Reckon invoices

Use Receive Payment in Feed History when a bank receipt should reduce outstanding customer invoices. This posts an accounting receipt; it does not collect or move money. You need Bank Feeds access, the right company and Reckon file, and an existing customer/invoice for allocation. Quick Entry labels this type Rcv Payment, but its grid has no invoice picker; use Feed History for invoice matching.

1. Open Bank Feed → Feed History, select Details on the receipt and choose Receive Payment under Transaction Type. Check Customer, Date, positive Amount and Deposit-to Account.
2. In the invoice panel choose Load from Reckon. Add the appropriate invoice using Apply this invoice (plus icon). The available list distinguishes Total from Balance Due; the latter is the current outstanding amount to use, not necessarily the original invoice total.
3. In the selected invoice list enter Payment Amt for each invoice; remove a mistaken invoice with its row remove control. Make the selected payment amounts add up to the actual bank receipt and check that none exceeds the available invoice balance. When invoices are selected, Reckon's Receive Payment amount is taken from the sum of allocations, even if the history row's Amount differs. Wait for auto-save or choose Save & use for same payee.
4. Select Apply payment in Reckon and review the confirmation. This creates the Receive Payment and marks selected invoice amounts paid. A row with no selected invoice displays No invoices applied — payment will post to the deposit account without matching an invoice; do not use that as a substitute for matching an existing invoice by accident.

For example, a customer pays AUD 180.00 on 23-09-2026. An invoice originally issued for AUD 300.00 has AUD 200.00 Balance Due after earlier receipts. Apply AUD 180.00, leaving AUD 20.00 outstanding. Do not allocate AUD 300.00 simply because that is the original total.

Paid in Harvest, not yet in Reckon

If your owning company's Harvest connection offers matching paid invoices, select Load from Harvest. This control is unavailable in a shared company's workspace: switch to the owning workspace. The Paid in Harvest — not yet in Reckon section is not an existing Reckon invoice. Select an existing Reckon income item and Reckon sales tax code, then select Create in Reckon and confirm. Only after the invoice has been created should you review its allocation and post the bank payment. The creation step changes Reckon independently; if its outcome is unclear, verify in Reckon before repeating.

If no matching invoices load, recheck customer spelling and file, and retry Load from Reckon; do not fabricate an invoice selection. If the payment result is uncertain, check Reckon before resending. See Safe pushing, Review and code and Reckon troubleshooting.